If you are not satisfied with your order, you have the right to change the products you bought. The products must be returned within 14 calendar days from the date of delivery, which is stated in the bill of lading of the courier company with which you received.
Please follow the instructions below for the product change process.
1. Send us an email at kidshouseshop@gmail.com or call us at 2105011916 in order to start the process of changing the product from our e-shop (size or product)
2. Safely pack the product to be returned and send it to the address Markou Mpotsari 26 Petroupolis
3. We receive the product, check its condition as well as the existence of the relevant accompanying item
Conditions for accepting returns
• The product will be unbearable or in its original excellent condition. The check will be performed by the manager of our online store.
• The product packaging will not be damaged or soiled and will be in excellent condition.
• The product will be returned in safe packaging, so that it does not wear out during transport. We are not responsible for any loss or damage during transport of the product.
• All the "documents" that accompanied the product and prove the transaction (original proof of purchase or any other accompanying material / card) will be returned intact and in excellent condition together with the product.
• In case the product is accompanied by a gift, the gift must be returned together with the product, also in excellent condition both this and the forms / cards that may accompany it.
Changes are not made in the following cases.
• Damage caused during the opening of the product or its transport, for which the responsibility lies solely with the customer.
In case of unapproved or unacceptable returns, the products will be returned to the shipping address of the original order.
Last,
• Changes / returns are made only on products that have been purchased electronically
• Seasonal items are changed only with a corresponding seasonal item and there is no refund
*Outlet items are changed only with outlet items.
• Credit balance provision is not available.
We clarify:
• The return is the responsibility of the customer as we are not responsible for any loss or damage during transport.
• Totall Shipping costs of the returned product are borne by the customer.
Οrders Cancellation
You can cancel your order up to 1 hour after the completion of the electronic process.
The cancellation of an order that has been invoiced, packaged and delivered to the courier company by us is not accepted. For any order cancellation or change of address or payment, you can send an email to kidshouseshop@gmail.com. This option is available until you are notified of the sending of your order by e-mail. After this point there is no possibility for cancellations or changes in your order.
In case the customer has paid the value of his approved order before the cancellation statement and we have received it from us, then we must within fourteen 14 working days return the value received to the customer in the same way that he he paid it.
Force majeure
If, due to force majeure (ie adverse weather conditions, strikes, etc.), we do not deliver the products to you within the specified time, we will contact you by e-mail to confirm whether you wish to complete your order or not, under the such conditions. We will not be responsible for any situation that arises without its fault and we will do everything humanly possible to better serve you.